Shipping Policy
1. Where we ship
We ship to the countries offered at checkout: the United Kingdom, the United States, Canada, the countries of the European Union, Norway, Switzerland, Iceland, Australia, New Zealand, Israel, Singapore and a number of other countries (the country list at checkout is binding). The checkout shows the delivery charge for your country before you pay.
2. Delivery charges
United Kingdom: £3.95 for a single pen; delivery is included with the three- and six-pen bundles. Other countries: the charge is calculated and shown at checkout in the local currency. Optional add-ons accepted after the checkout travel in the same parcel at no extra delivery charge.
3. Processing time
Orders are processed and dispatched within two business days after acceptance. During holidays or unusually busy periods dispatch may take a little longer; we will let you know by e-mail if it does.
4. Tracking
Every order is sent with tracking. The tracking details are e-mailed to you once the parcel is dispatched, and you can follow it at any time on the Order tracking page using your order number, tracking number or e-mail address.
5. Estimated delivery times
Estimates in business days from dispatch, for standard delivery:
| Destination | Business days |
|---|---|
| United Kingdom | 7–10 |
| United States | 4–7 (Alaska, Hawaii and remote areas may take longer) |
| Canada | 9–12 |
| Germany, Netherlands, France, Austria | 5–11 |
| Rest of the European Union | 10–20 |
| Norway, Switzerland, Iceland | 7–14 |
| Australia, New Zealand | 10–20 |
| Israel, Singapore | 10–18 |
| Other countries offered at checkout | 12–25 |
These are estimates, not guarantees. Customs processing, weather, carrier hand-overs or strikes can add time and are outside our control.
6. Your delivery address
Please enter a complete, accurate address and a phone number the carrier can use. We are not responsible for parcels delayed, lost or delivered to the wrong place because of an incomplete or incorrect address. If you spot an address error after ordering, e-mail us immediately; we can change it only before dispatch.
7. Late, lost or damaged parcels
If the tracking page shows no movement for more than 10 business days, or a parcel has not arrived 10 business days after the estimate above, e-mail support@orivelleonline.com with your order number and we will open an enquiry with the carrier and, if the parcel is lost, send a replacement or refund you in full.
If a parcel arrives damaged, e-mail us within 14 days of delivery with your order number and clear photos of the item and the packaging; we will send a free replacement or a full refund — you do not need to send the damaged item back unless we ask for it.
The carrier's delivery confirmation counts as proof of delivery, even without a signature. If a parcel is marked delivered but you cannot find it, check with neighbours and your local depot first, then contact us within 7 days so we can investigate.
8. Customs duties and import taxes
Depending on the destination, parcels may be subject to import duties, taxes or handling fees charged by your country's customs authority. These are set by that authority, are not included in our prices unless the checkout says so, and are your responsibility. If a parcel is refused or abandoned because such charges were not paid, we can refund the product price only once the parcel has been returned to us, less any return costs charged to us.
9. Contact
GROWCART LTD
Company no. 17450554
Registered in England and Wales
Registered office: 12 Millwood Court, Alderfield Drive, Liverpool, Merseyside, L24 6TQ, United Kingdom
E-mail: support@orivelleonline.com
Effective date: 27 September 2026