Terms of Sale
1. Who we are
These Terms of Sale (the "Terms") apply to every order placed on https://orivelleonline.com (the "Website"). The seller of record for your order is GROWCART LTD, a private company limited by shares registered in England and Wales (company number 17450554), with its registered office at 12 Millwood Court, Alderfield Drive, Liverpool, Merseyside, L24 6TQ, United Kingdom (the "Company", "we", "us", "our"). We are an independent retailer of Orivelle nail care products. You can reach us at support@orivelleonline.com.
By placing an order you confirm that you are at least 18 years old, that the details you give us are accurate, and that you accept these Terms together with our Privacy Notice, Shipping Policy and Return & Refund Policy, which form part of these Terms. Please keep a copy for your records.
2. Ordering and acceptance
An order is placed when you click the order button at the end of the checkout. We then send an order confirmation to the e-mail address you entered. The confirmation acknowledges your order; our acceptance takes place when we dispatch the products.
We may decline or cancel an order — for example when a product is unavailable, when the price or description contained an obvious error, when a payment cannot be authorised, or when our fraud checks are not passed. If we cancel an order after you have paid, we refund the full amount to your original payment method.
Please check your delivery address and e-mail address carefully. If you notice a mistake after ordering, e-mail us as soon as possible; we can correct or cancel an order only while it has not yet been dispatched.
3. Products, prices and payment
The Website sells the Orivelle Nail Care Pen in bundles of one, three or six pens.
One-time purchases and subscriptions. One-time purchases do not renew automatically. If you select a subscription, recurring payments apply according to your chosen plan. Review the price, billing frequency and cancellation terms before completing your purchase.
After the checkout we may show one or more optional add-on products; each add-on states its price and is charged only if you accept it, and declining it does not change the order you have already placed.
Product-page prices use the currency of your destination checkout. Reference prices in pounds sterling (GBP): 1 pen £16.95; 3 pens £35.97 (delivery included); 6 pens £53.94 (delivery included). Standard UK delivery is £3.95 for a single pen and included with the larger bundles. Checkouts for the United States, Germany, the rest of the European Union and Canada show the price and delivery charge in the local currency before you pay. The amount charged is always the total shown on the final checkout screen.
Prices may change at any time, but changes never affect an order you have already placed. The price shown at checkout is the full price you pay to us. Import duties or taxes charged by the destination country are your responsibility unless the checkout states otherwise.
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay; PayPal and Klarna are offered on selected checkouts. Payment is taken when you place the order. Your card details are handled by our payment processor and never stored on the Website. The merchant name shown on your card statement may differ from the name of this Website.
The Website also presents a few products of other sellers — Collagen Powder (orivelleonline.com/products/collagen-powder), Herbal Knee Patches (orivelleonline.com/products/herbal-knee-patches), Melatonin-Free Sleep Patches (orivelleonline.com/products/sleep-patches). For those products the order is placed on that seller's own checkout page, to which the Website links; the seller of record, the prices, the delivery and the return terms of such an order are the ones stated on that checkout page and in its order confirmation. These Terms govern your use of the Website; they do not apply to an order placed on another seller's checkout.
4. Shipping
Orders are dispatched within two business days after acceptance and are sent with tracking. Delivery estimates by country, delivery charges and what to do if a parcel is late, lost or damaged are set out in the Shipping Policy. Delivery estimates are estimates, not guarantees. You can follow your parcel on the Order tracking page.
5. Returns and refunds
Unopened products in their original sealed packaging can be returned within 30 days of delivery under our own returns policy. If you are a consumer in the United Kingdom you also have the statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and, if a product is faulty, the rights under the Consumer Rights Act 2015 (section 8); customers in the European Union have their own 14-day right of withdrawal. Our 30-day policy sits on top of those statutory rights and never reduces them. Products that arrive damaged or defective are replaced or refunded at no cost to you. The procedure, conditions and refund timing are set out in the Return & Refund Policy. Always e-mail us before sending anything back: we confirm the return address and instructions by e-mail.
6. Product use and disclaimers
The Orivelle Nail Care Pen is a cosmetic nail care product for external use only. It is not a drug or a medical device, and it is not intended to diagnose, treat, cure or prevent any disease or condition. Read the directions and the full ingredient list printed on the pack before use. Do not use on broken skin; stop using the product if irritation occurs. If you have an existing skin or nail condition, are pregnant or nursing, ask your healthcare provider before use. Keep out of reach of children and pets.
Results may vary from person to person. Orivelle is not intended to diagnose, treat, cure, or prevent any medical condition. Consult your healthcare provider before use, especially if you have any existing skin or nail conditions. Keep out of reach of children and pets. For external use only. Do not use on broken skin. Any individuals shown in photos are models and not actual users unless otherwise stated.
Nothing on the Website is medical advice. Product images are illustrative; packaging may differ slightly from the images shown.
7. Using the Website
The Website, its text, images and layout are protected by copyright and other intellectual-property laws and may be used only for your personal, non-commercial purpose of browsing and ordering. Brand names and logos belong to their respective owners and are used on this Website to identify the products offered. You agree not to misuse the Website, interfere with its operation, submit false information or attempt to gain unauthorised access to it.
8. Your statutory rights
If you are a consumer in the United Kingdom, the Consumer Rights Act 2015 says that the products must be as described, of satisfactory quality and fit for purpose. If a product does not meet those standards you have a short-term right to reject it and receive a full refund within 30 days of delivery; after that you are entitled to a repair or replacement and, if that fails or is not possible, to a refund. Nothing in these Terms limits or excludes those rights. Consumers living elsewhere keep the legal guarantee of conformity that applies in their country. Beyond those rights, and to the extent the law allows, we give no other warranty in respect of the products or the Website.
9. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses or for business losses. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights as a consumer, or for any other liability that cannot be excluded by law.
10. Governing law and disputes
These Terms are governed by the laws of England and Wales. If you are a consumer, you keep the protection of the mandatory consumer-protection rules of the place where you live: if you live in Scotland, Northern Ireland or another country, nothing in this section takes those rights away.
If something goes wrong, please contact us first at support@orivelleonline.com — we aim to resolve every complaint informally within a few days. If we cannot agree, either of us may bring a claim in the courts of England and Wales. If you live in Scotland you may also bring proceedings in the Scottish courts, and if you live in Northern Ireland you may also bring proceedings in the Northern Irish courts; consumers resident in another country keep the right to use the courts of their own country where the law gives it to them. Free, independent advice on your consumer rights is available from the Citizens Advice consumer service.
11. Changes to these Terms
We may update these Terms from time to time. The version published on the Website when you place an order applies to that order. Effective date of this version: 27 September 2026.
12. Contact
GROWCART LTD
Company no. 17450554
Registered in England and Wales
Registered office: 12 Millwood Court, Alderfield Drive, Liverpool, Merseyside, L24 6TQ, United Kingdom
E-mail: support@orivelleonline.com
Order tracking: orivelleonline.com/track